By placing an order with us, you confirm and accept our store’s Terms and Conditions as detailed in this section.
Placing an Order
1. Browse through our products categorized in the Menu.
2. You may also type the product names in the search bar.
3 Add to cart.
4 Check out cart and complete the necessary fields.
5. Submit your order.
All successfully placed orders are verified within 1 to 2 working days and you will receive an email or SMS notification.
Processing of Orders
Your order will only be processed upon our receipt and confirmation of your payment.
Our store accepts payment through transfer/deposit to Metrobank, BDO, or GCash. Payment details are provided upon check out.
Proof of Payment
Kindly send to our Instagram or Messenger @verano.ph or to our email [email protected] the following:
1. Proof of your payment
2. Order number
Once your payment is verified, we will notify you on the confirmation of your order. The status of your order will be changed to Processing Order.
Yes! We also accept check/cheque payments through bank deposit. Please allow 2 to 4 working days for your checks to be cleared before we can confirm your payment.
Your orders will be ready for pick-up/delivery in five (5) business days or less from the day we received your payment.
If you are in a rush, kindly contact us over IG/ Messenger @verano.ph and we will do our best to deliver according to your requested time frame and within our business hours (see business hours below).
You will also receive an SMS from us over your mobile number when your order is ready for pick-up or delivery, whichever was your selection upon checkout. In the event that we are not able to reach you via your mobile phone, we will also try to SMS you over IG/ Messenger if you have provided this info in the Order Form.
Business Hours: Monday to Saturday, 9:00 AM to 4:00 PM, except public holidays.
We charge shipping fees. This includes packaging costs and/or delivery handling.
We ship in the Philippines nationwide.
One order is to one delivery location only. We are not able to deliver one order to multiple locations, unless you submit your orders separately. In this case, a separate delivery fee will be charged to every delivery location.
Errors in the Delivery Address
Please make sure all delivery details are correct. You can no longer edit the order details, such as the delivery address, once you submit your order to us. In case of errors in the address, please email us at [email protected] or Contact Us within 24 hours from the time you placed your order.
Delivery Lead Time
Please be guided by the Delivery Schedules stated above. This time period includes the preparation of your order, careful inspection of the products for correctness or any defect, and packaging.
Delivery lead time is subject to unforeseen events, poor weather conditions, and a surge in delivery volume.
RETURN, REPLACEMENT & REFUND POLICY
Return, Replacement and Refund Policy
Verano.ph does not accept returns or replacement requests due to change of mind. This includes claims of incorrectly ordering product/s. We therefore highly recommend you to please double check your shopping cart before ordering.
Verano.ph will conduct a replacement of a product/s at no cost to you if:
1. You received a wrong product/s (e.g. wrong color, different product). A wrong product means that the product delivered to to you is different from what is indicated in your Order Form.
2. You received a product/s with physical damage (e.g. dented, scratched, chipped, shattered, etc.).
You have 3 calendar days to request for a return and replacement from the date that you receive our delivery. No return and replacement requests will be entertained after the said 3 calendar days.
The product must be unused and in the same condition that you received it for it to be returned and replaced. Furthermore, the product must also be returned with its original packing. Products that are used or without its original packing can no longer be returned or replaced.
Please provide the following information for us to be able to assess your replacement request:
1. Photo/s or video/s as proof of claim, i.e., of wrong product, damage, etc.
2. Your Full Name and Order Number/ Invoice Number (see where you can find this in No. 3 below).
3. The Item Number/s and Description/s of the product/s for replacement, as found in our Invoice or Order Form (a copy of which is emailed to you at the time of your order, and the same hardcopy also provided to you at the time of delivery).
Contact Us here to arrange.
A product can only be replaced by the same product (and not a different product), except when the same product is not available in our store at the time of your claim.
Only in the instance of the unavailability of the same product as replacement will we ask you if you would like a refund, or choose a different product to serve as its replacement. Should you choose a replacement with a higher value (amount), the price difference between the higher value and the original product must be paid by you prior to our conducting the replacement. Should you choose a product of lower value (amount), we will refund you the amount resulting from the difference between the original and the lower value product.
Verano.ph reserves the right to physically inspect the product that you are returning prior to sending its replacement if it deems it necessary.
We will ship out the replacement product within 5 to 10 working days from the day of our acceptance of your claim. If you need the replacement to be shipped out sooner, please let us know and we will do our best to make it to your requested day.
Verano.ph will refund your purchase of a product/s if we are not able to deliver it to you.
Please expect to receive your refunds, if any, within 10 working days from the date of delivery of your replacement or from our acceptance of your claim or request for refund, whichever applies.
Verano.ph reserves the right to deny any replacement and/ or refund if it deems that the damage to the product was caused by or was a result of mishandling by the client, or if it deems that a claim was made in bad faith.
If you need further assistance, please feel free to Contact Us.